Institution: University of Gent
Name of the need: transparant regulations about rights and expectations
State of the need: Partially fulfilled by internal services
Student's areas involved: Attending lessons
Studying
Having an exam and practical course/internship
Dealing with professor and administrative staff
Relation with supporting staff
Peers relations
Description of the need:

Students need 'agreements' they can rely on and which are know by all the staff and other students. If they are based on international, national and local policy and declarations of engagement, students can refer to it and formulate adjustments more as 'rights' instead of 'favors'. Those rules can be a part of the regulations and easily communicated to all staff. 

When the agreements are part of a regulation system it has to be written so staff and student knows what can be expected.

Tools matching the need Handbook - Working with students with disability
Orientation Guide for academic staff while dealing with SWI and ESN