| Institution: | University of Gent |
| Name of the need: | visibility of services |
| State of the need: | Partially fulfilled by internal services |
| Student's areas involved: | Accomodation Travelling to university Attending lessons Studying Having an exam and practical course/internship Dealing with professor and administrative staff Relation with supporting staff Peers relations Social life International mobility Job placement Other |
| Description of the need: |
First year students have to find their way in the new environment at University and look for services that can give support. Therefore it is necessary that the information about the different services and support is easily accessible. Options are making information available on the www, making brochures, ... getting the information by older students,... |
| Tools matching the need | Collaboration between mentors and student guidance officers A specialized unit supporting students with impairments Faculty's reference persons for disability Network mentoring course 'coaching and diversity' support service Peer mentors (remunerated) Volunteers at students' dormitories Mentorship - A program for all students Handbook - Working with students with disability Orientation Guide for academic staff while dealing with SWI and ESN |